Customer Service Representative

About the Role Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people over the phone including those in vulnerable situations who need advice, information and urgent assistance. In line with legislation and policy you will respond to client requests with empathy and kindness. We support our clients to help themselves with online access. You will be required to navigate multiple systems, therefore your skills and ability to learn new systems and processes quickly are important. The Contact Centres work in an integrated model supporting other contact centre units within the Ministry of Social Development. Flexibility and the willingness to adapt and learn other processes is required. Future training will be provided to enable you to assist these other areas of the Ministry.

We‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us. • Are you passionate about Customer Service? • Do you have Contact Centre experience? • Do you have processing experience?

Applicants must be able to demonstrate they have the following skills and attributes • Empathy • Motivated to achieve