Guest Service Ambassador

Welcome clients by name, direct them to meeting rooms, and offer refreshments in the waiting area. Ensure a positive and lasting impression for all clients. Escort guests to their destinations, offering further assistance as needed. Professionally and attentively manage all drop-by, phone, and email enquiries. Effectively manage reservation bookings in Microsoft Outlook to ensure the correct spaces are available for client events and meetings. Assist with catering deliveries and liaise with the kitchen team. Support food and beverage services, including barista services, catering setup, clearing, sit-down dining service, bar service, and refreshment offerings. Address all client comments positively and take appropriate follow-up action, offering a positive and memorable experience to all clients. Anticipate guests' needs and proactively offer solutions. Communicate effectively with colleagues, demonstrating a positive approach and encouraging teamwork. Always ensure immaculate appearance and maintain a professional manner. Adhere to all company hygiene, health, and safety procedures.

Hospitality and Service Enthusiast: Proven experience in hospitality and service environments with a focus on enhancing the guest experience. Professional and Presentable: High standard of personal presentation and excellent communication skills. Organised and Adaptable: Strong multitasking and organisational skills, with the flexibility to support cross-departmental tasks. Tech-Savvy: Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook). Preferred Qualifications: LCQ and/or Duty Manager experience, Experience in a 5-star customer service environment.