Manager Technical Operations

Job ID 22603532
Wellington, Wellington
Full-time
Listed on 27 Sep 2024

About this job

We are seeking a Manager Technical Operations in Wellington!

You will be responsible for;

• Directing the Technical Operations team to deliver on their work programme with appropriate strategy, milestones, activities, reporting and performance analytics in place • Providing strategic professional leadership and delivery of the Common Process Model (CPM) and MBOL • Leading technical engagement with agencies back-office modernisation projects during the design / blueprint of their design phase • Providing guidance to the BoDTS teams on the use of the AOG Back-office Designs and the supporting modelling system assets • Leading the security, access and functionality of the BDT Service Tools • Leading Business Process Management including design and development of process frameworks. • Working with suppliers to validate the references and the documentation required to support Marketplace and the SaaS / MBOL team • Managing the licencing and commercial requirements for the BoDTS Tools • Managing a diverse range of stakeholder groups including those internally within the BoDTS team, Digital Public Service branch, externally with other Government Agencies, Advisory Boards, Governance Groups and System / Software developers and integrators.

If this sounds like you, get in touch!

Job Requirements

Applications close 11 October

You will possess;

• Excellent leadership skills and an ability to build a high performing team • Ability to lead a team to help agencies with documentation, user stories, case studies and high-level technology options for their back-office modernization journeys • An understanding of quality assurance standards that incorporate a continuous improvement strategy to maintain and improve the AOG Back-office Designs to be up to date with international standards (ISO), NZ Legislation and policies • An understanding of enterprise architecture principles • In-depth knowledge and experience of administrating and developing an ARIS environment • Expert business analysis and facilitation skills of complex business environments where Enterprise Resource Planning (ERP) software is used • In depth understanding of the NZ AOG Common Process Model and back-office practices enabled by digital architecture in a service • A desire to be part of a high performing team and winning culture • Excellent communication and relationship management skills – able to communicate with credibility and quickly build rapport and influence others.

Days of work
Full time, permanent - days and hours TBD (40 hours per week)
Pay Details
$137,631 - $184,753
Job Category
Call or Contact Centre and Customer Service Managers
Career Level
Senior (4 years +)
Driver Licence
Not Required
Pre-employment drug test required
Yes

Interested in this job?

To apply for this job please phone 0800 779 009 and quote Job ID 22603532

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