Guest Services Agent

Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services. Should have a full New Zealand Drivers licence. Record all luggage stored in an orderly manner Always keep the luggage storeroom tidy and accessible Must be updated on the knowledge of all room categories and amenities Ensure communication meetings are attended Fix small maintenance issues in the rooms Responsible for the Front Office operations and guest satisfaction of the departments Assist with guest enquiries Must be responsible and careful when parking guest vehicles Ensure guest messages, dry cleaning are delivered in a timely manner. Ensure signage’s are clear Guest luggage is stored in a secure area and placed in order Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management. Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees. Regularly monitor stock of brochures and information for guests Provide guest advice and assistance with tour bookings, restaurant, activities and directions

The successful candidate will need to possess the following attributes:

Confident, well motivated, enthusiastic and determined Takes pride in work and has exceptional attention to detail Flexible and adaptable in approach Ability to prioritise, work to deadlines and remain composed under pressure Work to a high standard, accurate and organised Approachable and flexible & a team player Committed to continuing professional development A full drivers licence NZQF level 2 or 3 (ANZSCO Skill Level 4) OR least one year of relevant experience may substitute for the formal qualifications listed above.