Front Office Duty Manager
About this job
Daily planning for guest arrivals and departures Smooth and accurate check in and out process Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out Promptly handling any guest issues and ensuring an effective service recovery Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa Assisting with the smooth and efficient running of the hotel in the absence of Senior Management
Job Requirements
Minimum 3 years' experience working within a Hotel Reception environment Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure. Strong communication skills – both written and verbal Leadership skills Excellent time management abilities IT literate works with accuracy with the ability to spot errors. Current General Managers Certificate is essential. Valid First Aid Certificate or willing to obtain. NZQF Diploma (ANZSCO Skill Level 2) or at least three years of relevant experience may substitute for the formal experience above
- Days of work
- Monday to Sunday Rostered (30 hours per week)
- Pay Details
- 28.18
- Job Category
- Other Hospitality, Retail and Service Managers
- Career Level
- Intermediate (2 - 4 years)
- Driver Licence
- Not Required
- Pre-employment drug test required
- Yes
Interested in this job?
To apply for this job please phone 0800 779 009 and quote Job ID 22596617
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