Scheduling Manager - HVAC Maintenance

Job ID 22457355
Auckland, Māngere
Listed on 20 Mar 2024

About this job

You will need a familiarity of Heating and ventilation maintenance. Overall responsibility is to manage the technicians and allocate jobs in a cost-effective way across the company and ensure accuracy of the Service Office including monthly forecasts for maintenance, working closely with the office deployment team and Regional Service Manager. Scheduling the Technicians – must have experience of Job allocation, Follow up of paperwork including the costing of the job. You will be carrying out administration of systems to include deploying Technicians to customers for both emergency and scheduled work. This role also includes planning the HVAC technician’s workload; changing technicians schedules for urgent/ reactive jobs and re-scheduling planned works accordingly. This ensures maximum productivity and utilization of labour. *Working in partnership with others for future growth to ensure maximum utilisation of resources. *Liaise with credit function to ensure new orders are approved i.e., account is validated and barriers prevented. *Provide accurate financial forecasts for jobs that can be closed off and invoiced. *Manage the customer service phone line and customer email requirements. *Evaluate customer requests for technical assistance and hand over to the Service Technical Support.

Job Requirements

Displayed familiarity of Maintenance service management/ Call centre type environment. Business admin cert experience would be helpful

Days of work
Monday to Friday to be discussed (40 hours per week)
Pay Details
Dependant on experience
Job Category
Other Specialist Managers
Career Level
Intermediate (2 - 4 years)
Driver Licence
Full, Restricted
(Class 1) - Car Licence
Pre-employment drug test required

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