Customer Service Representatives - Wellington

Job ID 22316293
Wellington, Wellington
Listed on 6 Sep 2023

About this job

If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you. We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients. You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services. You will also be a part of the Ministry’s nationwide response to Covid-19 and its impact on our communities and whanau. As a Customer Service Representative here at the Ministry of Social Development, you will be placed at the forefront of peoples’ lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure positive outcomes for our clients. Our comprehensive training approach will equip you to confidently work with clients, primarily through inbound calls. What you do makes a difference.

Job Requirements

Do you enjoy quality conversations and are you able to understand and show empathy to our client’s complex needs using effective communication and questioning techniques? You must be adaptable, resilient, and able to work well under pressure. You will need experience working with different computer programmes and be able demonstrate experience using technology to solve problems, an eagerness to learn and a desire for self-improvement and development. You must work efficiently, accurately and make good, sound decisions in the absence of clear policy. Flexible with hours and the ability to adapt to new circumstances as they arise.

You must be able to pass police vetting. Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application. Start date 30th October 2023.

Days of work
Mon-Fri 6:55am – 6:15pm and on Sat 8:00am – 2:00pm. Emergencies contracted hours of Mon-Sat 6:30am – 10:00pm. (40 hours per week)
Pay Details
Salary starts from $58,707.00 per annum
Job Category
Call or Contact Centre Workers
Career Level
Trainee/apprentice (0 - 6 months)
Driver Licence
Not Required
Pre-employment drug test required

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To apply for this job please phone 0800 779 009 and quote Job ID 22316293

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