Client Services Advisor

The Client Services Advisor contributes to the operations of the MBIE Service Centres currently spanning 4 regional locations providing front-line customer service to the public. The Service Centre is responsible for taking inbound calls and emails from clients and providing advice on over approximately 90 lines/queues at any one time for a range of business areas, both for MBIE and external government agencies, The MBIE Service Centre is a complex and diverse area of MBIE receiving around 1 million customer contacts per annum.

A Client Service Advisor(CSA) provides phone assistance and email support giving, advice, education and information to a diverse range of clients across a large number of business units within MBIE.

All work is done within a regulatory framework and a CSA is required to use their judgement in filtering, diagnosing and providing the correct guidance to ensure clients get the information they need. They will collate information about our clients and their needs, to inform the management and development of our services.

Actively participates in all training programmes which range up to 5 weeks in duration dependent on complexity and subject/line, including wellbeing and diversity training. Credit check required (if working within Service Delivery). NZ Citizen or NZ Permanent Resident (If working in Service Delivery Service Centre). Criminal History check required. Required to drive (no). Police Vetting (no).