Customer Service Representative

If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you.

We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients.

You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services.

You will also be a part of the Ministry’s nationwide response to Covid-19 and its impact on our communities and whanau.

As a Customer Service Representative here at the Ministry of Social Development, you will be placed at the forefront of peoples’ lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure positive outcomes for our clients.

Our comprehensive training approach will equip you to confidently work with clients, primarily through inbound calls. What you do makes a difference.

You enjoy quality conversations and are able to understand and show empathy to our client’s complex needs using effective communication and questioning techniques, Adaptable, resilient, and can work well under pressure, Experience in working on different computer programmes, demonstrate experience using technology to solve problems, an eagerness to learn and a desire for self-improvement and development. You work efficiently, accurately and make good, sound decisions in the absence of clear policy. Flexible with hours and the ability to adapt to new circumstances as they arise.