Guest Experience Host

We are an apartment style hotel who like to offer guests the best of both worlds - fully serviced apartments blended with at home convenience and high class service. We are looking for someone who puts our guests at the centre of everything they do and constantly exceed expectations. Previous all round customer service experience is preferred, ideally in Front Office positions. Skills include: - Organisation - Proven ability to cope under pressure, prioritising and multi-tasking. - Experience using a PMS (property management system. _ Be IT and Technology savvy. - As an ambassador for the hotel, you will have a natural ability to sell and maximise hotel revenue at every opportunity.

• Customer obsession • Hotel ambassador • Communicating with and greeting guests • Checking in and out guests • Up selling facilities and selling • Resolving queries and guest complaints • Making and amending reservations • Effectively communicate with and support other areas of the operation • Living Wage employer • You will be well rewarded, including incentives • On-going training and development • Opportunity to develop your hospitality skills • Uniform provided • Chance to be part of a winning team • Additional allowance for working night shifts • Pay rate $25-26/ hour dependant on experience and role • Hours of work - a minimum of 30 and up to 40 hours per week